International Shipping Policy

The governing laws of the target country would govern the following:

Duties, restrictions, import policies, import restrictions, custom duties, laws, carrier service, payment methods, shipping options, product returns and cancellation policies, etc.

While the OTH Health team works cautiously & vigilantly to prevent shipping of products to all such countries where some of the ingredients of our products are prohibited, we cannot guarantee that our restriction information is 100% accurate. As these regulations are subjected to continuous changes, so we advise our users to first check with your local authorities and learn about the current status of regulations, which may affect your ability to receive the orders.

It should be noted that we do not issue any refund on orders seized or destroyed by Customs, unless the order to returned back to the warehouse in an undamaged and resalable condition. Also, if any refunds are issued, they will only comprise of the cost of product, wherein the shipping charges will not be reimbursed.

We appreciate your feedback. In case you find any of our product(s) that need to be allowed or restricted to be shipped to your country, we request you to contact us and provide details about the name of the product along with the relevant regulatory agency policy link from your local authority website. We’ll immediately look into the issue and update our restrictions policy accordingly.

Modes of Making International Payment

The payment methods currently accepted by OTH Health include:

  • Credit cards
  • Debit cards
  • PayU

In case you face any problem using your debit or credit card to make international purchases, make sure you first contact your respective bank to check whether your card supports international purchases. Doing this will nearly resolve this issue.

Options for International Shipping

At OTH Health, we make every possible effort to earn great shipping rates from our couriers to pass on the savings to our customers. You should note that shipping rates for international packages are primarily based on the size and weight of the orders placed. All you need to do is to fill up your cart with desired items and choose the country where the items are to be shipped. You can then click on the calculate tab to check your options. You will be provided with the shipping options along with the extra costs, during the check-out process, only after you select the delivery address for your order.

The time frames for delivery are only the estimates, where holidays, weekends, processing and packaging are not taken into consideration. You are requested to allow all orders to pass through the procedures followed by Customs.

Note: Before making any purchase, make sure you are aware of the personal purchase limit set by your country. If your order exceeds this limit, you will be required to arrange a broker to help you clear your package through customs.

The general delivery estimates will usually very, depending upon the country. The basic information on delivery is stated below:

FedEx International

  • Estimated delivery is performed within 5 – 7 business days
  • With tracking details

International Returns & Refund Policy

We strive hard to live up to your satisfaction all through our high quality products and unrivalled services. But, if you still experience any kind of inconvenience – we pledge to work hard and make things right for you. Mentioned below is the international returns and refund policy followed by OTH Health:

If you are unhappy with any of our products for any reason, you can return it back to us and claim a refund. Please note that refunds issued if any will only be for the merchandise and there would be no reimbursement for the shipping costs. Also, we do not store credits or offer replacements.

To initiate the returns process, you need to first contact us such that we can provide you with a return authorization code along with the address where you need to return the item.

  • It is essential for the item(s) to be postmarked within 30 days of when the order was fist shipped.
  • We strongly advise that you use a courier service that is traceable.
  • Returns of opened, used or unsealed products will not be accepted.
  • If Customs damages or opens the item(s) during inspection or any type of delivery delay, you will be required to contact them immediately in order to initiate a damage or loss claim. We cannot speak with them on your behalf nor will we be able to provide you reimbursement of any form for damage or loss that may be caused by them.

Third Party Shipping

Using third party shipping companies or freight forwarders is one of the most convenient ways to receive your orders in a foreign country. However, please note that if you choose a service like this, OTH Health will not be able to issue any type of refund or accept any kind of return for any order managed by an outside courier company. Also, we cannot be held liable for any damage or loss, which may occur due to mishandling of your order by third party courier. In case you come across any sort of damage or loss while using this service, you are advised to contact the third party company for an appropriate solution.

Fraud

The fraud team at OTH Health is working round the clock to monitor and to prevent any type of fraudulent practices. Anyone found guilty will be prosecuted under the law. www.othhealth.com actively prosecutes all types of fraudulent practices at every opportunity. However, if you feel your account has been marked as fraudulent inaccurately, please contact us immediately and we guarantee to get you a solution in no time.

Errors in Address

If you make an error while typing in your address to receive the order, note that we cannot change the delivery address, once you have submitted your order. Although, we directly work with our shippers, we make every possible effort to resolve such issues within a limited time frame, but in such an event we cannot be held responsible for fees, delays and other related issues in delivery, if you make an error in the shipping information of your order. Also, if such kind of an error causes an order to be lost, rejected or destroyed, we will not issue a refund of any manner neither will we provide a replacement for the same. However, in case the error in the address causes the order to return back to us, you will be responsible for return shipping fees, and then we may refund you the cost of the merchandise.

Violation of Laws

It is important that your first learn about the import restrictions of your country before you place an order with us. We will not take the responsibility for any type of fees, delays, penalties or fines incurred by your order mainly due to violations of your country laws. Also, note that all products sold at www.othhealth.com are intended only for personal use.

Customer Refusal

If for any reason, you refuse the order, we will offer you a refund only if your order is returned back to us in an undamaged and resalable condition. Here, we will provide the reimbursements only for the cost of the merchandise and no reimbursements would be provided for the shipping costs. It should also be noted that if the cost incurred in returning the rejected package to our warehouse exceed the total value of the order, we’ll instruct the courier to destroy the package. In such a condition, we will be unable to issue a refund of any kind.

Package Loss

It is very rare that an international order gets delayed or lost. However, it is important for you to stay cautious as such incidents can happen. If so, we can issue refunds for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that we do not store credits or offer replacements. If in case the order you placed has been lost, you must make sure that you report it to us as order lost, within 30 days from the purchase date. Based on your courier selection, location and any history of similar incidents, we will work to help resolve this issue. You are requested to contact us via email and we’ll explain your options.

Disclaimer

www.othhealth.com cannot be held responsible for any laws and regulations, which result in Customs, causing additional costs to the order placed by you, in the form of duties or tax, nor any related seized products or delivery delays. However, it must be noted that majority of international shipments generally do not experience hurdles or delays of any kind, and our customs are very rarely assessed with any type of additional fees. In case additional fees are assessed to the order you placed, then your local Customs authority will directly contact you. By placing an order through www.othhealth.com, you agree to the policies above. www.othhealth.com reserves all rights to change these policies at any time, without any prior notice. Also, we retain full right to refuse service to any customer at our sole discretion.